Charge more and give no benefits! Service doesn’t exist.

Well looks like we’re back here again. Except this time they overcharged me AND with 0 minutes, 0 data, 0 sms’ AND you guessed it, 0 service. CellC has again forgotten to debit me this month and just decided to migrate me to another plan. After submitting a complaint last Friday I was told someone will contact me within 2 business days. Wednesday came and I hadn’t heard a thing. Contacted customer care again to be told that the case was escalated which will have someone contact me shortly. We are now a week later and still no one has contacted me. It seems like working from home is a holiday for CellC staff.

My compliments go out to the social media team as they are the ONLY department who single handedly resolved this issue last time. It seems they know more than client care, sales, team leaders and even managers, as that’s the run around I had to deal with last time. Is this the way I need to carry on to get help, to fix a problem that I didn’t even create?