Changing terms as they please

Item: Cell C
Rating: 1
Author: NICK S

I have agreed to a amount on cellc and after a period of 3 months they changed my contract amount without me agreeing to it. I disputed the amount on capitec app as I did not agree to that amount and now they hand me over to attorneys. I have phoned cell c 3 times without any help. Please don't fall into their traps. Useless service.

Helpful (0)

Replies (3)

Cell C's replyOfficial

19 Jun 2024, 19:05

Dear Nick Van Staden,

Thank you for reaching out to us regarding your billing dispute.

We understand your frustration, and we apologize for falling short of your expectations. Please be advised that we have escalated the matter to our Support Team and one of our friendly consultants will contact you within 48 hours to assist.

Regards,
Cell C | TN

Best regards,

Cell C's reply19 Jun 2024, 19:05

Official

Best regards,

NICK S's updateReviewer Update

20 Jun 2024, 09:28

You can call me on *** as i used my stepfathers profile

NICK S's update20 Jun 2024, 09:28

Reviewer Update

You can call me on *** as i used my stepfathers profile

Cell C's replyOfficial

20 Jun 2024, 09:37

Dear Nick Van Staden,

We have provided our Team with that number, please expect their call.

Regards
Cell C | TG

Best regards,

Cell C's reply20 Jun 2024, 09:37

Official

Dear Nick Van Staden,

We have provided our Team with that number, please expect their call.

Regards
Cell C | TG

Best regards,

Changing terms as they please

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