TS
Tyron S

1 reviews | Active since Feb 2017

07 Feb 2017, 23:07

Changing bank details

<p>I changed my bank account from a savings account to a current account, I went in to a cell c branch to change my bank details for the debit order, it was never changed I only found out because cell c sent a message that my account is behind and that my account will be stopped soon, they also proceeded to charge me 70 Rand return debit order from cell, I call in and they tell me I will have to pay the 70 Rand and they will debt my account 2 days later to try again, I ask could they confirm my details they said it shows blank, I need to rent a new place to stay now it will show red and I will get refused because of that red dot</p>

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Replies (2)
Cell C
Cell C's reply08 Feb 2017, 07:33
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply09 Feb 2017, 08:57
Official

Please note that a credit has been prepared and a request sent to have ITC update done.

Regards

Cell C | PN