AB
Ashley B

1 reviews | Active since Mar 2019

27 Mar 2019, 12:02

ChangeLESS

This was just unusual. I dont normally complain about things especially this puny but I think this was more a joke than actual poor service. I went to the cell C store with the intention to buy a nano sim card and perhaps also look at taking out a contract. I was asked for the R1 that it cost and I gave them a R20. The employee told me she does not have change. I was like ok, so what do you want me to do? She tells me again she does not have change and if i like i can come back quickly with change because the store was about to close. I said uhm...ok..ill be back, got in my car and left. This to me was just unprofessional. A store without change telling the customer to come back with change. I left because I was furious, but will probably go back tonight with my R1 change for my nano sim...LOL!!!

0
Replies (1)
Cell C
Cell C's reply27 Mar 2019, 12:09
Official
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers. 

This matter will be brought under the attention of the store manager.

Regards
DA