AF
Adam F

1 reviews | Active since Feb 2015

24 Feb 2015, 15:00

Changed my contract without my consent

I signed a contract with Nashua Mobile with a Cell C sim for 2GB data each month (1GB anytime, 1GB nightime) and 50 minutes - when my data for the month finished i got an sms that gave me option to purchase more at a data rate. I had this for 2 months til Nashua Mobile closed down.<br> Now Autopage - I found out the other day that my contract type has been shifted to that of 100sms, 100MB of data and 100 minutes. I was given no communication on this and when this data runs out, i do not get an sms offering to purchase more meaning I am being changed a call rate for data use which is approximately 99c per minute which is absurd. Now I am billed an amount I cant afford which is just over 4 times the amount of my usual bill with Nashua.<br> Im being *****ed! Be careful out there.<br> Autopage/CellC im saving for your next Sandton billboard!<br> <br> I hope I hear from you soon to resolve this!

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Replies (1)
Cell C
Cell C's reply24 Feb 2015, 16:57
Official
Hello adamfletcher_,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,