MG
Megan G
1 reviews | Active since May 2019
09 Jul 2019, 12:33
Changed my contract installments without my consent.
I have escalated this matter last year and no resolution. I signed a contract that would cost me under R300 monthly. Cellc increased my monthly installments to approx R460 without my permission or any explanation why. I then canceled my insurance which brought an unlaw bill down to 406. 54 now I get a notification that this month I will be billed R420.58. Why does my bill keep increasing? Im on a prepaid contract.
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Replies (2)
Cell C's replyOfficial
09 Jul 2019, 13:31Good afternoon Megan
Kindly note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Kindly note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Cell C's reply09 Jul 2019, 13:31
Official
Good afternoon Megan
Kindly note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Kindly note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
MG
Megan G's updateReviewer Update
09 Jul 2019, 13:51How has this increased from under R300 to over R400?
MG
Megan G's update09 Jul 2019, 13:51
Reviewer Update
How has this increased from under R300 to over R400?