changed debit order but still charged R70 for late payment.

Debit Order Change Request and Unacceptable Customer Service

I'm writing to express my disappointment regarding a recent interaction with Cell C. I requested a debit order change due to a change in my employment, but was informed that the change can only be implemented after 30 days, citing it as an unchangeable operating standard.

Despite notifying them in advance that I wouldn't have sufficient funds on the 20th due to my new salary date, they intend to debit my account on that date and charge me R70 for a failed or returned debit order. I find it unreasonable that they couldn't accommodate my request or offer an alternative solution.

Furthermore, the manager on duty, Danzelene Adams, refused to engage with me or address my concerns, demonstrating a lack of leadership and unacceptable customer service standards.