change this name to hell c

I recently upgraded my contract with cell c I then wanted tochange my terms which I was told I could do only after receiving the phone. I then called the call centre spoke to nomthandazo khumalo who lodged a case and assured me after 48 hrs I will get positive feed back. Well it's still not done why does a person always have to complain on a publicdomain before u guys do wat u say u gonna do . This is pathetic cell c u need to be shamed before u can help a customer. I want my problem solved or contract cancelled before end business ***. After 11 years with u guys u still treat me like dirt first I couldn't get the phone I want now this u don't want loyal customers. I'm really upset customers beware they don't give u what u want rather what. They want u too have and then they shunt u around. HELL C 1 would think after 11 years of being loyal u can @least get what u want.