Change of Ownership

<p>At the end of July my Mother and I had gone into Cell C Westgate in order to change ownership and upgrade my cell phone. We had signed all relevant documents everything was approved and I received my new phone, the only document that was missing was my Bank statement, which I later emailed. </p> <p> </p> <p>I had emailed Cell C to confirm if ownership was changed to my name.</p> <p>4TH of August & 5TH of August & 25TH of August - NO RESPONSE</p> <p> </p> <p>They dont answer emails which was later verified when we went into the store and their excuse was that the other employees open the emails and do not let the person know that there was a mail for them. They then basically said I was in the wrong because i didnt phone to follow up that they had received the email.</p> <p>On the 2ND of September I went to Cell C in which they said my Mother and I need to come in again and bring my documents again and my Mother had to write out a concent form again.</p> <p>On the 5TH of September we went back to Cell C with all relevant documentation (I had a copy of my ID and bank statement), my mother wrote out a concent form, and then they needed a copy of page 3/4 of my ID book. Due to the fact I only had a copy of my ID, the next day I went to Cell C Westgate with my ID. They said I do not need to wait they will change ownership.</p> <p>On the 15TH of September i had emailed again asking if the account details has changed and there was NO RESPONSE. </p> <p>Today I phoned (20/09/2016) and they verified that the account is still in my Mothers name and has not CHANGED, and that i should phone in tomorrow because Dorris is not there and NO ONE else can assist in the store.</p> <p> </p> <p>I have been with Cell C for a really long time, and I never thought that Cell C Westgate could be so difficult after promising that the account would change and each time nothing has changed.</p> <p> </p> <p>Please could someone at your headoffice assist in changing the relevant information as soon as possible.</p> <p> </p>