1 reviews | Active since Mar 2015
Change of Contract Amount without Notification
Few Years back i took a data bundle contract with cell c, 2GB for R99 over 2 years (was the standard rate at the time), after 2 years, i went into the Galleria store to cancel my contract as i did not want to pay R149 for another 24 months, when the consultant told me of the month to month option (R99 a month) instead of taking on another contract. so i would pay as i use which was super for me. last year September i noticed my debit order was R279, i assumed my husband had just used over the 2GB and we were charged for extra usage. months had passed and i did not take notice to my debit orders going out. Until January 2015 i noticed the R279 deduction again and realised its too much of a coincidence we would exceed our data limit twice. so i downloaded my statement and saw that my subscription was now R279. i called the call centre they said that the 24 month term ended and i was now paying normal tariffs. i was not contacted or asked if i wanted to be upgraded. upgrade option was R99/month for 2GB. How can Cell C deduct from me without notifying me.call centre say there's nothing they can do for me. so i am paying for something i did not agree to.i want them to refund my money.
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
