GG
Gino G

1 reviews | Active since Nov 2011

08 Feb 2017, 16:15

Change of contract

<p>So i took out a 12 month contract with Cell C over a year ago, the contract expired and now I am on a month to month basiswith you guys, Initially signed up for a data sim card with 2GB data and 3GB night data.</p> <p> </p> <p>After my contrac expired i was contacted and told the 3GB night data would be reduced to 2GB night data, which was fine, however without notification i noticed that Cell C now no longer gived me the 2GB or any night data for that matter. there was no communication as to a change in contract or a change in my plan so why would you go ahead WITHOUT my permission to make those changes? </p> <p> </p> <p>Do keep in mind that I m on a month to month contract and changing to another network can be done at the snap of a finger, having said this, i would like the matter investigated and also my night datato be provided each month as that is the package i signed up for.</p>

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Replies (3)
Cell C
Cell C's reply09 Feb 2017, 07:13
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply09 Feb 2017, 11:24
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

GG
Gino G's update09 Feb 2017, 11:29
Reviewer Update

Thank you for the explanation, still not happy about it not being communicated effectively. But the matter was resolved