Change of billing address

I have called Customer Care since last year to have my physical address updated, of which I have been reassured on each occasion that this has been done and I will receive my statement with the correct address the following month. I have spoken to at least 5 agents of which NOTHING has been done!<br> Today I called your Customer Care line again and was assisted by a highly irritated and rude girl named Nadine. She raised her voice and completely disregarded the fact that I am a very frustrated customer needing assistance. <br> After refusing to put me through to a manager, she eventually agreed and said she would be transferring my call t. Never mind you, I was not placed on hold, nor was my call muted while she eagerly sat back and told her fellow colleagues \Die vrou will nie hoor nie, ek gaan haar laat hou\", before transferring my call back to the IVR and then disconnecting my call.<br> I'm sure you will agree that updating the details of a customer on BEAM is not that complicated and should not take 6 months to send a customer a statement with the correct address, as I have been requesting since 2015.<br> Please contact me before COB today and resolve this tedious issue!"