Change in courier required before your client base leaves

Can you even consider an upgrade successful if you can't seem to get your parcel from Cell C's designated courier service due to their driver's blatant dishonesty? Judging by the hundreds of reviews on CourierIt, I'm not the only one having issues with them either.

You receive a message stating that you'll be receiving your parcel on a day, and think "WOW! What good service!". And then you wait... And wait... No-one at CourierIt answers the phones, and the driver is AWOL with your parcel :/ The message on their tracking app stays the same, so you start to worry, and inform your service provider that hey, this guy just didn't pitch. Considering you want to charge me a stupid amount of money for more than 3 failed deliveries, I'd like you to know that this guy just never showed up, so I won't be paying for any charges relating to failed deliveries. (THANKS, Sanele for taking my call, you rock!) You see, I never got a call, and neither did my secondary contact. Not to say they were here, or that they were running out of time. The estate intercom never rang either. The 24 hour security confirmed that no CourierIt van tried to deliver on the designated day. We have security cameras too, before you call 4 different people ***** (yes, CourierIt is famous for that).

I would like it on record that the driver blatantly **** about attempting delivery, just as he **** about my not being available. I will not be paying any amount arising from a "failed delivery" as your courier provider is dishonest. I sincerely hope that you review any other people you've charged as a result of this, because they surely didn't deserve having to fork over money due to a company's dishonesty.

PS: I worked for a company that used CourierIt as a service provider. The company also worked with consumers in the Telco industry. The company cut ties with CourierIt due the the insurmountable reputational damage that was caused to it - I highly suggest you do the same before you lose more customers.