1 reviews | Active since Dec 2011
<p>I took out a 2nd contract with cell c and the phone that I got was a ag ghost . The best part of the deal was it came with a 24hr swap out life time warranty. The first I had a probelm great service immediately they sent another phone and took in the probelmatic one. Now the 2nd time I try calling the no. Does not exist. I then call cell c river square and Leroy rudely explains that ag mobile has closed down.he then goes on to say ag marketed the phone that way and that's not cell c probelm. But I took the contract with cell c and since ag mobile closed down and cell was marketing their brand shouldn't they have informed customers that they have now closed down and the deal has since changed . Leroy was not only rude but he decided to scream . This is definately poor customer service. I took the contract with cell they marketed the phone and if ag mobile closed and they failed to inform their customers not my problem. I expect the service I was promised . And I don't want help for Leroy who thinks he's doing cell c a customers a favour he just gives the brand a bad name.</p>
This is not the norm or standard of service we want for our customers. We apologise for the manner in which this matter was handled and for the inconvenience caused.
We will get one of our consultants to assist.
Regards
Cell C | MH
Best regards,
This is not the norm or standard of service we want for our customers. We apologise for the manner in which this matter was handled and for the inconvenience caused.
We will get one of our consultants to assist.
Regards
Cell C | MH
Best regards,
Derrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Derrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
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