CFibre - Pathetic customer service and incorrect billing

I terminated my service with CFibre on 10/02/2020, after your technicians messed up so badly that I was without an internet connection for 24 hours, which was essentially a configuration problem on your end, yet your tech tried to pin it on Octotel and eventually escalated it to your back office. After another phone call I spoke to Neville, on of your call centre team leaders, where he essentially tried to tell me that internet connectivity is a best effort service. Best effort service applies when infrastructure goes down and it's beyond your control, yet this was a simple configuration issue on your end, which your call center agent admitted to when they only got around to fixing the problem 24 hours later.

After this I cancelled my account on 10/02/2020. I was advised that my service will be terminated on 29/02/2020. This morning on 01/02/03, Cell C deducted R1217 from my account, after my service was terminated, which is R209 more than my monthly subscription, which was R1008.

Why are you billing me for another month, and why does that amount differ to what I was usually billed?

I'm sick and tired of your incomptence. This company should just burn to the ground, you are useless.