Cfibre is the bottom of the barrel

I have been a customer of Cfibre since Vumatel went live in my area, initially I had direct contact with the account manager for my area and I got great results, now I have no contact at all and am not able to contact anyone when the internet goes down, Cfibre customers are forced to now send an email which takes 4 days at best to respond to, case and point - my internet went down on Wednesday and I had to send an email to which they responded now (Sunday) only and of course Vumatel just passes the buck to CellC who would no doubt do the same. Separate to this, I have been requesting a line speed upgrade since late June 2020 - every email I send gets assigned a ticket number but no feedback is ever given, when I do get a response it is to ask me for my ID number or cell number and then everything just goes silent again! The most progress I have received with this query was a print out provided to me which clear stated there was a provisioning error but the agent tried to tell me the upgrade had taken place. I am honestly gatvol of CellC or Cfibre now - I cannot wait 4 days for no response, in times like this when people depend on their connectivity to remain employed and keep their children distracted.

This is my last hope and failing this I will be taking my business to another provider, one who has a support line and who is willing to carry out upgrade requests etc.