CFIBRE COMPLAINT

Good day. I have been trying to cancel my fibre line with them since 16th October and have made countless calls and sent a number of emails to ********** as well as other mail addresses reluctantly given to me. I was advised yesterday to start the process again by requesting the cancellation again and when I called 4 hours later they had no record of my email. They have either blocked me from their server or their system is out of order. Every time I call, I have to start my story over again. Vumatel is not willing to connect me to a new ISP without this cancellation.......How difficult can it be? Desperate for an outcome to this most frustrating venture.