PH
Pieter H
1 reviews | Active since Apr 2011
02 Feb 2018, 09:01
CFibre - 7 weeks
After waiting 6 weeks with no response from CellC or Vumatel I tried cancelling my order to try a different and smaller service provider.
It has now been a week since I sent my request for cancellation to ********** and my order is still pending. I have actually been emailing them on a daily basis and my order is yet to be cancelled.
Phoning the call centre is pointless as they refer you to the myfibre email address. I am not even sure if going to one of their stores would help.
So do I place a new order with a different service provider only to have CellC rock up at my door 10 weeks later or wait for a response from them?
Helpful (0)
Replies (16)0
Replies (16)
Cell C's replyOfficial
02 Feb 2018, 09:24Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply02 Feb 2018, 09:24
Official
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
PH
Pieter H's updateReviewer Update
02 Feb 2018, 11:41Thank you for the response, myfibre did email me for my account details but it has been an hour and a half later and not even an acknowledgement that my order will be cancelled or not.
Total lack of customer service
PH
Pieter H's update02 Feb 2018, 11:41
Reviewer Update
Thank you for the response, myfibre did email me for my account details but it has been an hour and a half later and not even an acknowledgement that my order will be cancelled or not.
Total lack of customer service
Cell C's replyOfficial
02 Feb 2018, 12:29Apologies for the poor service, you will be contacted.
Regards
Cell C | PN
Best regards,
Cell C's reply02 Feb 2018, 12:29
Official
Apologies for the poor service, you will be contacted.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
02 Feb 2018, 12:33Lungile confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply02 Feb 2018, 12:33
Official
Lungile confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Best regards,
PH
Pieter H's updateReviewer Update
02 Feb 2018, 12:38Thank you I will wait until Monday for the feedback.
PH
Pieter H's update02 Feb 2018, 12:38
Reviewer Update
Thank you I will wait until Monday for the feedback.
PH
Pieter H's updateReviewer Update
05 Feb 2018, 09:56This was what I received from myFibre on Friday evening :
"Good day,
The below cancellation has been actioned.
Please confirm once Ram has collected the router as finance wont refund unless confirmation of router collection has been received."
This is not clear as to when RAM will collect the modem, both the websites still shows pending and once again, it all comes down to communication. CellC is extremely poor in the quality of their feedback and customer service!
PH
Pieter H's update05 Feb 2018, 09:56
Reviewer Update
This was what I received from myFibre on Friday evening :
"Good day,
The below cancellation has been actioned.
Please confirm once Ram has collected the router as finance wont refund unless confirmation of router collection has been received."
This is not clear as to when RAM will collect the modem, both the websites still shows pending and once again, it all comes down to communication. CellC is extremely poor in the quality of their feedback and customer service!
PH
Pieter H's updateReviewer Update
05 Feb 2018, 13:38This was what I received from myFibre on Friday evening : "Good day, The below cancellation has been actioned. Please confirm once Ram has collected the router as finance wont refund unless confirmation of router collection has been received." This is not clear as to when RAM will collect the modem, both the websites still shows pending and once again, it all comes down to communication. CellC is extremely poor in the quality of their feedback and customer service!
PH
Pieter H's update05 Feb 2018, 13:38
Reviewer Update
This was what I received from myFibre on Friday evening : "Good day, The below cancellation has been actioned. Please confirm once Ram has collected the router as finance wont refund unless confirmation of router collection has been received." This is not clear as to when RAM will collect the modem, both the websites still shows pending and once again, it all comes down to communication. CellC is extremely poor in the quality of their feedback and customer service!
PH
Pieter H's updateReviewer Update
05 Feb 2018, 15:22I am yet to receive feedback with regards to my cancellation. Seems once cellc has their hooks into you you cannot get free
PH
Pieter H's update05 Feb 2018, 15:22
Reviewer Update
I am yet to receive feedback with regards to my cancellation. Seems once cellc has their hooks into you you cannot get free
PH
Pieter H's updateReviewer Update
06 Feb 2018, 11:41How difficult is it to cancel an order .... When you are CellC, VERY!!!!!!!!!
I just received my statement for my active order after myfibre stated that my cancellation has been actioned. Well all the webstites are still reflecting pending....
PH
Pieter H's update06 Feb 2018, 11:41
Reviewer Update
How difficult is it to cancel an order .... When you are CellC, VERY!!!!!!!!!
I just received my statement for my active order after myfibre stated that my cancellation has been actioned. Well all the webstites are still reflecting pending....
Cell C's replyOfficial
06 Feb 2018, 12:12We have escalated this matter for further assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Feb 2018, 12:12
Official
We have escalated this matter for further assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
PH
Pieter H's updateReviewer Update
06 Feb 2018, 15:44Can one person just contact me to resolve all my questions ... the emails to myfibre is clearly not working and calling the call centre is pointless
PH
Pieter H's update06 Feb 2018, 15:44
Reviewer Update
Can one person just contact me to resolve all my questions ... the emails to myfibre is clearly not working and calling the call centre is pointless
PH
Pieter H's updateReviewer Update
07 Feb 2018, 09:04Seems my requests is being ignored ... Still no contact from CellC, still no cancellation, still no fibre
PH
Pieter H's update07 Feb 2018, 09:04
Reviewer Update
Seems my requests is being ignored ... Still no contact from CellC, still no cancellation, still no fibre
PH
Pieter H's updateReviewer Update
07 Feb 2018, 09:078 weeks now since I app****, 56 days ...
PH
Pieter H's update07 Feb 2018, 09:07
Reviewer Update
8 weeks now since I app****, 56 days ...
Cell C's replyOfficial
07 Feb 2018, 10:14As per our system, C fibre did the cancellation on the 5th of this month. We'll get someone to assist further. We apologize for the poor service.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Feb 2018, 10:14
Official
As per our system, C fibre did the cancellation on the 5th of this month. We'll get someone to assist further. We apologize for the poor service.
Regards
Cell C | PN
Best regards,
PH
Pieter H's updateReviewer Update
07 Feb 2018, 10:17Your website still shows pending as well as Vumatel shows that the installation is still pending
PH
Pieter H's update07 Feb 2018, 10:17
Reviewer Update
Your website still shows pending as well as Vumatel shows that the installation is still pending
PH
Pieter H's updateReviewer Update
07 Feb 2018, 10:18Also who needs to arrange with RAM to collect the router ... seeing that no one responds to my emails.
PH
Pieter H's update07 Feb 2018, 10:18
Reviewer Update
Also who needs to arrange with RAM to collect the router ... seeing that no one responds to my emails.