WC
Wiku C
1 reviews | Active since Aug 2017
28 Jan 2019, 11:30
CFIBRE
I have a Cell C 20/20 CFIBRE line at home for R907.10 month to month. I have the account up to date and they have debited direct from my cheque card an amount of R702. I am at their Cresta branch to find out why and their representative cannot explain what this charge is for even with my account details in front of him on the computer in front of him. He called CFibre and they even tried to figure out why and all they say is to email cfibre. If this is a legitimate charge against my account why can they not explain it immediately? Now I have to email and follow up and they are asking for my bank statements etc. This is not the first time as they have also taken R1112 from my account instead of my previous monthly R899 ands still couldn’t explain why. Now the only option they have left me is to wait for a call from their accounts department. This is happening on a day I have debits going though causing other debits to bounce causing more bank charges on my account. Who gave them the right to use my card details for payment instead of the normal debit order I authorised?
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
28 Jan 2019, 12:13Good afternoon Allen
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | DA
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | DA
Best regards,
Cell C's reply28 Jan 2019, 12:13
Official
Good afternoon Allen
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | DA
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | DA
Best regards,
WC
Wiku C's updateReviewer Update
28 Jan 2019, 12:17PLEASE thanks
WC
Wiku C's update28 Jan 2019, 12:17
Reviewer Update
PLEASE thanks
WC
Wiku C's updateReviewer Update
28 Jan 2019, 15:02I still haven’t received a call from anyone including the accounts department I was told would call me? This is month end and I have payments to make and this is really leaving me in a bad position.
WC
Wiku C's update28 Jan 2019, 15:02
Reviewer Update
I still haven’t received a call from anyone including the accounts department I was told would call me? This is month end and I have payments to make and this is really leaving me in a bad position.
Cell C's replyOfficial
30 Jan 2019, 08:23Moses confirmed that he has contacted you and provided interim feedback.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply30 Jan 2019, 08:23
Official
Moses confirmed that he has contacted you and provided interim feedback.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
WC
Wiku C's updateReviewer Update
15 Feb 2019, 10:54So up to now I only have been advised that they are following up. How long must I wait for answers?
WC
Wiku C's update15 Feb 2019, 10:54
Reviewer Update
So up to now I only have been advised that they are following up. How long must I wait for answers?
WC
Wiku C's updateReviewer Update
15 Feb 2019, 10:55The only feedback from Moses was just that they are looking into it and NOTHING still!
WC
Wiku C's update15 Feb 2019, 10:55
Reviewer Update
The only feedback from Moses was just that they are looking into it and NOTHING still!
WC
Wiku C's updateReviewer Update
17 Apr 2019, 20:53What are they doing over at CFibre? So still no response to my query and they just disconnected my internet today. After 2 long phone calls and being told to hold the line while they “check” - it’s again this mysterious unresolved R702.01 from January! Support@cfibre email has not even bothered to respond to my query of this outstanding amount since 28 January and hence not been able to explain this charge till today but the 1st thing Cell C does is cut my Fibre for their mistake. Why must a company we should trust be allowed to victimise people over Cell C’s own accounting errors. I pay R907.01 per month for this service and now disconnected until they figure out their own errors. If not error kindly advise where this charge is from and for what exactly and I will be obliged to pay. So far everyone I have spoken to from the store, call center and email has been escalating my query and I feel like there isn’t a professional at Cell C who understands why the system insists I owe R702.01 to this day. I have a case number from back in Jan when I 1st queried why a month to month contract is in arrears for this amount and even through their own processes have not clarified. Am I asking too much? I use my internet for work as well as entertainment. Must my business and personal life be affected by Cell C accounting errors in this already bad economy?
WC
Wiku C's update17 Apr 2019, 20:53
Reviewer Update
What are they doing over at CFibre? So still no response to my query and they just disconnected my internet today. After 2 long phone calls and being told to hold the line while they “check” - it’s again this mysterious unresolved R702.01 from January! Support@cfibre email has not even bothered to respond to my query of this outstanding amount since 28 January and hence not been able to explain this charge till today but the 1st thing Cell C does is cut my Fibre for their mistake. Why must a company we should trust be allowed to victimise people over Cell C’s own accounting errors. I pay R907.01 per month for this service and now disconnected until they figure out their own errors. If not error kindly advise where this charge is from and for what exactly and I will be obliged to pay. So far everyone I have spoken to from the store, call center and email has been escalating my query and I feel like there isn’t a professional at Cell C who understands why the system insists I owe R702.01 to this day. I have a case number from back in Jan when I 1st queried why a month to month contract is in arrears for this amount and even through their own processes have not clarified. Am I asking too much? I use my internet for work as well as entertainment. Must my business and personal life be affected by Cell C accounting errors in this already bad economy?