Cfiber terrible business practice

As per emails sent on 7th Feb 2019, 14 Feb 2019 as well as previous telephonic communications between October 2018 and till 14 Feb 2019 Even though an employee admitted that someone at Cell C did not cancel the contract as i had requested in November 2018! i was lead to believe that i was no longer going to be charged as it was Cell C that incorrectly did not cancel the contract when handing my line over to VOX FIBER in November 2018. Even as recent as 7 Feb 2019 it was confirmed that the line had finally been cancelled, however Cfiber still debited my account 28 Feb 2019.