CFiber cancellation nightmare

I am trying to cancell my cellc fibre line since I am moving, I have called the call center who said they will dot down my number and get the relevant department to call me back, this never happened. I then called again and was rudely told to send an email to the '***' mail box with my details, I did this and did not get any feedback for weeks, I then sent an follow up email which also did not get any response and this yesterday I receive an email stating my ticket has been closed?? I am moving end of this month and will not pay penalty fees because of the lack of communication from cell c side!