CF193629 No Internet

I am not happy with the way we have been treated as customers, we work from home and without the internet, this is unacceptable. We called on Saturday and were told they would send out technician, we called again Sunday and then were told it takes 24 to 48 hours for a technician to be sent. This morning 8 o clock we called again as it was now 48 hours, the consultant said oh we do not work on weekends, the 48 hours are for business hours, at no time did anyone say to us that this was the case, and then the consultant said that 48 hours for our request only starts tomorrow, what in heavens name is going on. I would like someone to call me urgently, as this is unacceptable, we expect a technician today, you have your money and we have lost two days, as well as our air time for being on the phone for hours at a time. The consultants make up rules as they go along, and i do not even think they have requested a technician, in the mean time we cannot work. Case Number CF193619