Cencelation of Fibre Contract Hell and No one answering my questions

Good day,

This will be the last time that I contact Cell C. I initally made a complaint to Cell C regarding the cancellation of my Fibre Month to month contract on 26 June.

I sent my cancelation through on the 18 of June and was informed that I have a clawback figure. I queried this clawback. On 26 June, after making a complaint on Cell C, a consultant finally calls me back and informs me that the clawback of R3700.00 as I am being held liable for 22 of 24 months of the clawback.

I asked the consultant 2 questions: 1. I have had the contract since November 2019 - why am I being held liable for 22 months of 24 months if I have held the contract for 8 months already? 2. Nowhere in my contract does it state that I have told the contract for at least 24 months to not have a clawback. He promised he would get to me by the end of that day, either telephonically or by email. Nothing.

I kept emailing *** and finally on the 1st of July, a lady named Nadia emails me the clawback amount of R3700.00 stating that I am being held liable for 22 months of a 24 month contract. She send me a copy of the contract (Fine) stating I am liable if I cancel the contract.

I asked her several times the following 3 questions: 1. Why am I being held liable for 22 months of 24 months if I have had the contract since November 2019. That means that the clawback amount is clearly incorrect. 2. Nowhere in my contract does it state I have to hold the contract for 24 months. Only that I am liable - who decided this? 3. The internet has been down and I am not receiving a service.

I sent several emails in this regard with no answer.

On Monday 13 July, I receive another ticket comment that my clawback amount (with an insert from my contract) is R3700 and once again 22 months of 24 months. I call Cell C twice, only to be transferred to Cell C Fibre where the proceed to answer and the phone dies. I also responded by email.

It seems like the moment I ask VALID questions, Cell C ignores me and passes me off to the next consultant instead of sorting the query.

I have made every possible to get this sorted out and Cell C has not been upfront.

This will be the last commuincation of any sorts that I will attempt to make with Cell C as I am beyond exhausted to try and get assistance from Cell C.

Should CellC not have suitable answers by the end of business day addressing all my queries, I will not accept any repsonsibility for any amounts. Shoudl Cell C bill me, I will take this to the ombudsman and all credit bureaus.