Cells Does not Care About Small Businesses

Dear Cell C,

On March 27, 2024, I clearly instructed you to move my company's number and service from contract to prepaid. Despite this, on October 30, 2024, your administration team made the unilateral decision to permanently delete our number, an action that directly contradicts my explicit request.

As a result, our company is now facing a catastrophic loss of business. Existing and potential clients are unable to reach us, and we are losing revenue daily. The impact on our operations is severe, and this situation is jeopardizing not just the survival of our business but also the livelihoods of the families we employ.

Instead of a solution, we've been sent from pillar to post by your customer service, receiving no real answers or accountability for your errors. This failure is completely unacceptable.

We are now left with no choice but to demand immediate action. If we do not receive a resolution from Cell C by Monday, November 11, 2024, we will have no choice but to pursue legal action. We already have documented proof of the loss of revenue caused by this error.

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