SW
Sonja W
1 reviews | Active since Oct 2009
28 Apr 2021, 16:08
Cellphone upgrade nightmare
Upgraded my device waited a month receive new device now my cellphone number is not registered. Did sim swop on Saturday because apparently my previous sim is damaged. My phone is still off and no one responds. I don't have a cellphone number to be contacted because it's not picking up with provider.
Helpful (0)
Replies (21)0
Replies (21)
Cell C's replyOfficial
28 Apr 2021, 19:51Good day
Thank you for contacting Cell C.
Please purchase a new Cell C unregistered SIM card and private message us a Rica serial number. We will assist you with a SIM Swap.
^NT
Thank you for contacting Cell C.
Please purchase a new Cell C unregistered SIM card and private message us a Rica serial number. We will assist you with a SIM Swap.
^NT
Best regards,
Cell C's reply28 Apr 2021, 19:51
Official
Good day
Thank you for contacting Cell C.
Please purchase a new Cell C unregistered SIM card and private message us a Rica serial number. We will assist you with a SIM Swap.
^NT
Thank you for contacting Cell C.
Please purchase a new Cell C unregistered SIM card and private message us a Rica serial number. We will assist you with a SIM Swap.
^NT
Best regards,
SW
Sonja W's updateReviewer Update
28 Apr 2021, 21:21Already did sim swop telephonically on Saturday and R50 later, not buying a new sim have already did so. Don't you guys read the complaint
SW
Sonja W's update28 Apr 2021, 21:21
Reviewer Update
Already did sim swop telephonically on Saturday and R50 later, not buying a new sim have already did so. Don't you guys read the complaint
Cell C's replyOfficial
29 Apr 2021, 07:49Kindly provide the number in question by sending a private reply, we'll look into this.
^PN
^PN
Best regards,
Cell C's reply29 Apr 2021, 07:49
Official
Kindly provide the number in question by sending a private reply, we'll look into this.
^PN
^PN
Best regards,
SW
Sonja W's updateReviewer Update
29 Apr 2021, 11:34***
SW
Sonja W's update29 Apr 2021, 11:34
Reviewer Update
***
Cell C's replyOfficial
29 Apr 2021, 13:10Please resend it the one you sent above is hidden from the public.
^PN
^PN
Best regards,
Cell C's reply29 Apr 2021, 13:10
Official
Please resend it the one you sent above is hidden from the public.
^PN
^PN
Best regards,
SW
Sonja W's updateReviewer Update
29 Apr 2021, 14:15***
SW
Sonja W's update29 Apr 2021, 14:15
Reviewer Update
***
Cell C's replyOfficial
29 Apr 2021, 15:33A SIM swap was processed and this number *** is active.
^PN
^PN
Best regards,
Cell C's reply29 Apr 2021, 15:33
Official
A SIM swap was processed and this number *** is active.
^PN
^PN
Best regards,
SW
Sonja W's updateReviewer Update
29 Apr 2021, 15:56If it is active why is it showing not active and why can't I phone or send sms?
SW
Sonja W's update29 Apr 2021, 15:56
Reviewer Update
If it is active why is it showing not active and why can't I phone or send sms?
SW
Sonja W's updateReviewer Update
29 Apr 2021, 15:56Why can't you not get hold of me either
SW
Sonja W's update29 Apr 2021, 15:56
Reviewer Update
Why can't you not get hold of me either
SW
Sonja W's updateReviewer Update
29 Apr 2021, 16:08It clearly states not registered on network if i want to make a call or send an sms explain that if it was active
SW
Sonja W's update29 Apr 2021, 16:08
Reviewer Update
It clearly states not registered on network if i want to make a call or send an sms explain that if it was active
SW
Sonja W's updateReviewer Update
30 Apr 2021, 10:24Hellooooooooooo is there anybody out there
SW
Sonja W's update30 Apr 2021, 10:24
Reviewer Update
Hellooooooooooo is there anybody out there
Cell C's replyOfficial
30 Apr 2021, 12:12Hi Sonja
Please change the network settings to Vodacom, enabled data roaming and reboot.
^NT
Please change the network settings to Vodacom, enabled data roaming and reboot.
^NT
Best regards,
Cell C's reply30 Apr 2021, 12:12
Official
Hi Sonja
Please change the network settings to Vodacom, enabled data roaming and reboot.
^NT
Please change the network settings to Vodacom, enabled data roaming and reboot.
^NT
Best regards,
SW
Sonja W's updateReviewer Update
30 Apr 2021, 12:25Data roaming is enabled and i can't select any network
SW
Sonja W's update30 Apr 2021, 12:25
Reviewer Update
Data roaming is enabled and i can't select any network
SW
Sonja W's updateReviewer Update
30 Apr 2021, 12:44It says not able to connect
SW
Sonja W's update30 Apr 2021, 12:44
Reviewer Update
It says not able to connect
SW
Sonja W's updateReviewer Update
30 Apr 2021, 13:19If the number was registered it would've connected automatically
SW
Sonja W's update30 Apr 2021, 13:19
Reviewer Update
If the number was registered it would've connected automatically
SW
Sonja W's updateReviewer Update
30 Apr 2021, 22:08Helooooooooooooooo
SW
Sonja W's update30 Apr 2021, 22:08
Reviewer Update
Helooooooooooooooo
Cell C's replyOfficial
01 May 2021, 14:08Hi Sonja
We have sent you a network trouble shooting form. Please complete and send it back to us.
^SM
We have sent you a network trouble shooting form. Please complete and send it back to us.
^SM
Best regards,
Cell C's reply01 May 2021, 14:08
Official
Hi Sonja
We have sent you a network trouble shooting form. Please complete and send it back to us.
^SM
We have sent you a network trouble shooting form. Please complete and send it back to us.
^SM
Best regards,
SW
Sonja W's updateReviewer Update
04 May 2021, 19:27Still no luck since 23 April 2021.
SW
Sonja W's update04 May 2021, 19:27
Reviewer Update
Still no luck since 23 April 2021.
Cell C's replyOfficial
04 May 2021, 19:58Hi Sonja
Our team will contact you and assist.
^SM
Our team will contact you and assist.
^SM
Best regards,
Cell C's reply04 May 2021, 19:58
Official
Hi Sonja
Our team will contact you and assist.
^SM
Our team will contact you and assist.
^SM
Best regards,
SW
Sonja W's updateReviewer Update
04 May 2021, 21:41You said that already. Its been 48 hours already
SW
Sonja W's update04 May 2021, 21:41
Reviewer Update
You said that already. Its been 48 hours already
SW
Sonja W's updateReviewer Update
08 May 2021, 10:37Hellllllllllloiiii
SW
Sonja W's update08 May 2021, 10:37
Reviewer Update
Hellllllllllloiiii