RP
Refiloe P

1 reviews | Active since Sept 2016

05 Sept 2016, 09:34

Cellphone Nightmare HURRICANE MOBILE - ACKERMANS BOKSBURG & CELL C

<p>After a terrible ordeal of being ****** on Friday Morning, I decided i should get an affordable replacement for my phone. so i went to Ackermans Boksburg and bought the Hurricane Mobile cellular which cost R800 cash. I went home and set up my new phone and was pretty excited about my new chosen brand Hurricane Mobile. On sat Morning while at the market as i had my new mobile in my handbag i took it out to make a call only to discover that the screen was damaged and i couldnt use it, so i switched it off. on Sunday 04 september i took it back to Ackermans Boksburg where i was told i must leave it so it can be checked and i would have to pay for the damage. Firstly im ****ed off that i dont have a phone after spending cash to replace my ****** one on friday, secondly i was told i will have to pay for the damage,..what type of brand is HURRICANE MOBILE,.can CELL C please answer this?I paid R800 cash and im stuck with no phone. How can a phone be declared physically damaged by me if i had it in my handbag? Can Ackermans Boksburg sort this matter out as i need to have a mobile phone for work.</p>

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Replies (4)
Cell C
Cell C's reply05 Sept 2016, 09:46
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

RP
Refiloe P's update05 Sept 2016, 09:49
Reviewer Update

Thank please contact me on ********** 000 Refiloe or email **********

RP
Refiloe P's update05 Sept 2016, 15:09
Reviewer Update

Thank you CellC for the prompt response, Still no response from ACKERMANS BOKSBURG AND HURRICANE MOBILE

Cell C
Cell C's reply06 Sept 2016, 08:36
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN