Cellphone insurance overcharging

I took an upgrade with CellC and then I had to insure my phone. The documents were not sent through to me until I had to do a follow up. I ended up getting the documents which states the start date of the policy of which it's April 2015.<br> <br> The amount was only deducted in June and it was over the amount that I have to pay. Leerael promised to log a call with their finance team and get back to me but nothing. I called the call centre again and spoke to Simphiwe who also made a promise to call me back after he logged a call with finance but nothing. I called again and I was told that Simphiwe is not at work and Leerael is very busy.<br> <br> The lady who picked up promised to pass the message and up until today I haven't got any response. It's really tiring to be calling the call centre and hold for long because they experience high core volume of calls but also have some work to do than to be calling the call centre and stay on the line for long.<br> <br> Can you please get back to me and explain the deduction on my account.