Cellphone in for repairs at Cell C Repair

<p>To Cell C</p> <p> </p> <p>I submitted my Sony Xperia M4 Aqua at Cell C Grand Parade (OK Bazaars) for repair on the 16 November 2016. I suspected that the handset had a software fault and was told that the handset is no longer under warranty. I asked for a quoted repair and the Consultant said that it will have to go to the repair centre in Johannesburg and that it will take about 21 days for the qoute or repair to be completed. I confirmed that this was acceptable.</p> <p>The handset arrived at Cell C Repair (ARC) on 21 November 2016, with a confirmation sms with ***. On the 30 November 2016, I received another sms from Cell C Repair that the handset has been repaird and was being returned to the branch. I received no communication, as to what was repaired or if the handset was ever repaired. Then on the 1 December 2016, I received another sms from Cell C Repair to say that the handset is ready for collection at the branch, but I have to date received no communication or phone call from the branch, whether the handset has been delivered or not.</p> <p>The Consultant did re-iterate that I have to wait for the them to contact me, when the handset is ready for collection, as the Cell C Repair Centre sms are sent faster than should be.</p> <p>I telephoned the branch last week, Tuesday and left a message to contact me. As of last week, I have received no call and again when I tried to contact the branch this morning, I received a voicemail message to leave my name and number.</p> <p>This is really unacceptable service, as I have been without a cellphone for almost 3 months now and have had to borrow a backup unit, as the branch had none available to sign out to me.</p>