TM
Thandi M
1 reviews | Active since Aug 2019
08 Jul 2025, 15:29
Cellphone contract not removed on my profile since lock down
Can cell c please close the account, I had a cell phone contract during lock down and the account still shows as open until today. Please close the account and remove yourselves.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
08 Jul 2025, 15:59Dear Thandi Mahlangu,
Thank you for bringing this to our attention.
We’re sorry to hear about the ongoing issue with your account, and we understand how frustrating this must be. Please note that we’ve escalated the matter to our Support Team, who will be in contact with you soon to assist further and ensure that your query is resolved.
We appreciate your patience as we work to sort this out.
Kind regards,
Cell C | TN
Thank you for bringing this to our attention.
We’re sorry to hear about the ongoing issue with your account, and we understand how frustrating this must be. Please note that we’ve escalated the matter to our Support Team, who will be in contact with you soon to assist further and ensure that your query is resolved.
We appreciate your patience as we work to sort this out.
Kind regards,
Cell C | TN
Cell C's reply08 Jul 2025, 15:59
Official
Dear Thandi Mahlangu,
Thank you for bringing this to our attention.
We’re sorry to hear about the ongoing issue with your account, and we understand how frustrating this must be. Please note that we’ve escalated the matter to our Support Team, who will be in contact with you soon to assist further and ensure that your query is resolved.
We appreciate your patience as we work to sort this out.
Kind regards,
Cell C | TN
Thank you for bringing this to our attention.
We’re sorry to hear about the ongoing issue with your account, and we understand how frustrating this must be. Please note that we’ve escalated the matter to our Support Team, who will be in contact with you soon to assist further and ensure that your query is resolved.
We appreciate your patience as we work to sort this out.
Kind regards,
Cell C | TN
TM
Thandi M's updateReviewer Update
11 Jul 2025, 14:27I would really like to appreciate the response I received from the Cell C employee Sidwell Mokwena, he got back to me after the review. Today he called back and kept to the promise that was made, I have received my paid up letter and confirmation that the bereau will be updated accordingly.
I really appreciate the professionalism and out of this world customer treatment from Cell C this time around.
I really appreciate the professionalism and out of this world customer treatment from Cell C this time around.
TM
Thandi M's update11 Jul 2025, 14:27
Reviewer Update
I would really like to appreciate the response I received from the Cell C employee Sidwell Mokwena, he got back to me after the review. Today he called back and kept to the promise that was made, I have received my paid up letter and confirmation that the bereau will be updated accordingly.
I really appreciate the professionalism and out of this world customer treatment from Cell C this time around.
I really appreciate the professionalism and out of this world customer treatment from Cell C this time around.
Cell C's replyOfficial
11 Jul 2025, 14:31Dear Thandi Mahlangu
Thank you for your kind feedback. We’re glad Sidwell Mokwena could assist you promptly and that you received your paid-up letter and bureau update as promised. Your appreciation means a lot to us and encourages us to keep delivering great service.Please feel free to reach out anytime.
Regards
Cell C | NT
Thank you for your kind feedback. We’re glad Sidwell Mokwena could assist you promptly and that you received your paid-up letter and bureau update as promised. Your appreciation means a lot to us and encourages us to keep delivering great service.Please feel free to reach out anytime.
Regards
Cell C | NT
Cell C's reply11 Jul 2025, 14:31
Official
Dear Thandi Mahlangu
Thank you for your kind feedback. We’re glad Sidwell Mokwena could assist you promptly and that you received your paid-up letter and bureau update as promised. Your appreciation means a lot to us and encourages us to keep delivering great service.Please feel free to reach out anytime.
Regards
Cell C | NT
Thank you for your kind feedback. We’re glad Sidwell Mokwena could assist you promptly and that you received your paid-up letter and bureau update as promised. Your appreciation means a lot to us and encourages us to keep delivering great service.Please feel free to reach out anytime.
Regards
Cell C | NT