Cellphone Contract

<p>Good day</p> <p> </p> <p>I took out a contract early this year,a month later if not less the phone gives problems.</p> <p> </p> <p>I take it to Cell C Campus square where the contract was drawn up.</p> <p> </p> <p>Book it in the phone for repairs. The phone returns Beyond repairs.</p> <p> </p> <p>They advise I need to get a new one.</p> <p> </p> <p>Filled in a claim form to the insurance guys, access fee is required. Made the payment 20/21 February 2017.</p> <p> </p> <p>Phoned the insurance guys again spoke to Ntando (Male) from Finrite he advised the phone would be delivered 5-7 working days. I chose Cell C Southgate.</p> <p> </p> <p>Received a call from Lesego same day. the guy from Cell C Campus square. He says they don’t have stock of the phone that I was supposed to get, he then offered me 2 options Huawei P8 LITE of J5 Prime</p> <p> </p> <p>I than chose the p8 lite.</p> <p> </p> <p>Few days later Brenton from Cell C Southgate calls me.</p> <p> </p> <p>The phone is delivered. Samsung A3 2015 version (MY original contract was a A3 2016 version/addition Gold)</p> <p> </p> <p>I advise him it’s the incorrect phone. He makes a few calls all of the sudden they want voice recordings etc…Brenton and Lesego are now communication.</p> <p> </p> <p>I feel it’s very bad service that I have to call daily as I don’t know what is happening and here I AM paying for a phone I don’t have.</p> <p> </p> <p>Can someone please do their job and sort this mess out. I have 3 lines with u guys.</p> <p> </p> <p>Please explain how I can go about cancelling all of them. I have no desire doing business with u guys any more. 6-8 weeks sitting with 1 problem that can’t be sorted.</p> <p> </p> <p>Check who you guys employ a bunch of lazy people.</p> <p> </p> <p>The service is pathetic!!!!!!!!!</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Mrs Minnaar ********** </p>