Hellopeter
Share Your Experience
TR
Tiisetso R

1 reviews | Active since Jul 2017

07 Aug 2017, 10:55

Cellphone Claim

<p>Its been a month and a couple of weeks since ive registered a claim, i was asked to pay excess which i did, i was then told that a consultant would call me after 7 days, its been more than 7 days and counting since ive made payment of the excess and im still not contacted. the consultant who dealt with my complaint is on leave till the 25th. My question now is, should i wait till Skhumbuzo comes back or will someone be handling my query. Im really getting impatient, as cellphone claims never take this long. </p>

0
Replies (18)
Cell C
Cell C's reply07 Aug 2017, 11:20
Official

As per our records, on the 19/07/2017 the consultant advised that you should forward the proof of payment after paying the amount due. Skhumbuzo did not advise that he will be calling you after seven days.

We will get one of our consultants to contact you and assist in his absence.

Regards

Cell C | PN

Best regards,

TR
Tiisetso R's update07 Aug 2017, 15:47
Reviewer Update

I will await to hear from you.

Temp number: **********

Cell C
Cell C's reply08 Aug 2017, 07:52
Official

Derrick confirmed that he contacted you and advised that he will follow up on this matter and revert with feedback.

Regards

Cell C | PN

Best regards,

TR
Tiisetso R's update10 Aug 2017, 11:00
Reviewer Update

Derrick promised me a call back when he called me on the 7th, all i got was emails being exchanged between the escalations desk and him, I then requested a call back from him which i never got, just to get a clear understanding of those emails. If my issue isnt resolved by the end of this week, I will be escalating this further through to the Short Term Ombuds, because Ive been way too patient with Csurance and Cell C. I am very dissapointed at your service.

Cell C
Cell C's reply10 Aug 2017, 15:51
Official

Good afternoon Tiisetso

We have forwarded your feedback to Derrick for further assistance.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply11 Aug 2017, 08:59
Official

As per feedback, Derrick confirmed that he has contacted you and assisted further with this matter.

Regards

Cell C | PN

Best regards,

TR
Tiisetso R's update18 Aug 2017, 14:04
Reviewer Update
Its been a week since my last communication with Derrick, and i still haven't heard anything. why is it that i always need to make follow up myself whilst i was promised updates every now and then? This is totally unacceptable!!
Cell C
Cell C's reply18 Aug 2017, 14:43
Official

Good afternoon Tiisetso

A follow-up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

TR
Tiisetso R's update18 Aug 2017, 15:59
Reviewer Update
I am **** disgusted by the level of service i have received by Derrick,he is clueless!! I honestly don't know why you hire such people who never keep record of anything!! Emails have been flooding in the past weeks stating that my handset will be delivered to Cell C Fourways, today when he called i was told that they have not received my proof of payment, 3 weeks later after he confirmed that they've received proof of payment he advises me that they're still awaiting on the proof of payment. I AM DISGUSTED!!! I AM FUMING!!! YOUR SERVICE IS APPALLING!!! And if someone calls me from Cell C, it better be someone senior, because i am tired of repeating myself.
TR
Tiisetso R's update22 Aug 2017, 08:34
Reviewer Update
I still await for a senior to contact me
Cell C
Cell C's reply22 Aug 2017, 10:38
Official

Good afternoon Tiisetso

Please refer to the email that Derrick sent today. Apologies for the inconvenience.

Regards

Cell C | PN

Best regards,

TR
Tiisetso R's update23 Aug 2017, 08:25
Reviewer Update
You very quick to update reviews on Hello Peter, but when it comes to giving your clients updates, it takes forever! I requested to speak to someone senior. Not to be CC'd in some email that has got nothing to do with me. CAN A MANAGER CONTACT ME!
Cell C
Cell C's reply23 Aug 2017, 11:02
Official

Please be advised that you will be contacted.

Regards

Cell C | PN

Best regards,

TR
Tiisetso R's update30 Aug 2017, 08:23
Reviewer Update
7 days later and no manager has contacted me! i was advised that it should take up to 7 working days for MY PHONE, that I PAID FOR to be delivered at one of your branches! consultants are CLUELESS about my issue! SUCH ****ERY!!
Cell C
Cell C's reply30 Aug 2017, 12:17
Official

Sincere apologies for the poor service.

We have escalated this matter for further assistance.

Regards

Cell C | PN

Best regards,

TR
Tiisetso R's update30 Aug 2017, 12:24
Reviewer Update
STOP APOLOGIZING AND DO SOMETHING FOR ONCE FOR **** SAKES! ENOUGH WITH THE APOLOGIES. I swear if i do not get my phone by the end of this week, I am taking this further. I am enough with Csurance and Cell C's bull****!!! I want my phone!!!
Cell C
Cell C's reply30 Aug 2017, 13:09
Official

Hi Tiisetso

Kindly refer to Busisiwe's email.

Regards

Cell C | PN

Best regards,

TR
Tiisetso R's update30 Aug 2017, 13:14
Reviewer Update
I thought i made myself clear 7 days ago. I requested to be contacted! I have not received anything from a Busisiwe, all i got was empty promises and more of those. CAN A MANAGER CALL ME BACK BEFORE CLOSE OF BUSINESS!!