CELLC's disgusting accounts department HOODWINKING Consumers

What disappointing service from CELL C, totally unacceptable being hoodwinked. I took a CAPPED data Connecta contract at R399PM and a CAPPED phone contract at R259PM. Both done and confirmed by the consultant as CAPPED. The CAPPED data contract never had signal and could not connect, hence the 100 Gigs allocated could never be used. After 3 months of going back and forth to CELLC GATEWAY to cancel, I finally cancelled it in July serving the 30 days notice. Paid for July and August for something iI have never used. Apon cancellation while Cellc was migrating accounts departments, a hefty bill of R2000+ was transferred to the phone contract of R259 stating that I was liable to pay for out of bundle costs yet it was a capped contract. I have brought this to the attention of the accounts department with two case numbers *** and ***. Both times I am told I am liable to pay for out out bundle despite me explaining that I signed for a CAPPED contract agreement. I have also called numerous times. Can someone from management or in the accounts department resolve this as it affecting my credit score because of CELLC's negligence and stupidity.