AS
Ayanda S
1 reviews | Active since May 2021
17 Aug 2023, 12:41
Cellc's dirty tricks
Why do we have to go through so much to cancel an expired contract. My contract expired and I called Cell C to cancel, a month later i was billed, I called in again to enquire about the invoice and i was told I had canceled the contract but not the benefits thus i had to call again to cancel the benefits. I did not know that these were separated and I'm sure majority of the population doesn't either.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
17 Aug 2023, 13:13Hi Ayanda
Cancelling your contract shouldn't e frustrating. Apologies for the service you have experienced.
We have checked and on the 11/07/2023 your cancellation request was processed successfully and your contract was terminated on the 11/08/2023. You have been billed accordingly.
As per the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for the contract period and then on a month-to-month basis until the agreement is cancelled.
^PN
Cancelling your contract shouldn't e frustrating. Apologies for the service you have experienced.
We have checked and on the 11/07/2023 your cancellation request was processed successfully and your contract was terminated on the 11/08/2023. You have been billed accordingly.
As per the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for the contract period and then on a month-to-month basis until the agreement is cancelled.
^PN
Best regards,
Cell C's reply17 Aug 2023, 13:13
Official
Hi Ayanda
Cancelling your contract shouldn't e frustrating. Apologies for the service you have experienced.
We have checked and on the 11/07/2023 your cancellation request was processed successfully and your contract was terminated on the 11/08/2023. You have been billed accordingly.
As per the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for the contract period and then on a month-to-month basis until the agreement is cancelled.
^PN
Cancelling your contract shouldn't e frustrating. Apologies for the service you have experienced.
We have checked and on the 11/07/2023 your cancellation request was processed successfully and your contract was terminated on the 11/08/2023. You have been billed accordingly.
As per the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for the contract period and then on a month-to-month basis until the agreement is cancelled.
^PN
Best regards,
AS
Ayanda S's updateReviewer Update
17 Aug 2023, 14:53Cell C has rep**** to my complain and the matter has been resolved. Thank you cell c and thanks to Hellopeter for such a platform, feels good to be heard.
AS
Ayanda S's update17 Aug 2023, 14:53
Reviewer Update
Cell C has rep**** to my complain and the matter has been resolved. Thank you cell c and thanks to Hellopeter for such a platform, feels good to be heard.
Cell C's replyOfficial
17 Aug 2023, 15:54Hi Ayanda
Awesome.
We are so happy to hear this feedback.
Regards
^TG
Awesome.
We are so happy to hear this feedback.
Regards
^TG
Best regards,
Cell C's reply17 Aug 2023, 15:54
Official
Hi Ayanda
Awesome.
We are so happy to hear this feedback.
Regards
^TG
Awesome.
We are so happy to hear this feedback.
Regards
^TG
Best regards,