Cell******

I must say a very funny story but rather very disappointing. I have been with cellc for about 3 years and have had 3 contracts with them. I recently upgraded my phone on the 09/09/2016 and signed up for the insurance Cellc is offering, all has been well until I needed to bring in my phone for repairs. I was advised that my phone can be booked in and repairs will be covered by the insurance, which it will take about 21 working days ( that's about a month and 1 day) the most saddest part about this is that CellC has decided upon themselves that they will no longer be issuing their clients with a loan phone as they have their own reasons why. So now Cellc is saying to me:" Our valued customer you will not be using your phone for a month if want to have it repaired even if you have insurance, it would have been better dear client if you had not taken out insurance with us and had gone to the Cellular shops in central Johannesburg next to Noord Taxi rank, as you wait while your phone is being repaired...., you will go without a phone for a whole month and will pay us in full and when you want to check if your phone has been repaired you have to go to the store you booked it in..." I mean is CellC running a circus show, how can I be excepted to go without a mobile phone for a month, I have a family, I have kids that got school, should anything happen to them, how will I get notified? I'm actually disturbed by all of this and I just, how I wish I could just bury CellC in the sand and never have any dealings with them, and the worst part is I now stand a chance of not being covered by insurance as I only have 30 days to report an incident.....