#cellcistrash

<p>Cell c is just exasperating to say the least.</p> <p>I have been requesting a copy of my contract from cell c for almost 3 months now.</p> <p>I Initiated my request on the 3rd April 2017 after being redirected to the wrong department more than once and being sent incorrect information.</p> <p>I have sent countless emails, been directed to the incorrect department, I even spoke to the supervising manager of the qaulity logistics department Monty Makgatho personally requesting for him to attend to my matter as I was recieving no response from this department initially.</p> <p>He attendded to my matter for a week and after that I was left with no response from this department yet again.</p> <p>I have to keep sending emails requesting for feedback on how far my contract is, instead of the quality logistics having the courtesy to keep me up to date. with the progress of my request.</p> <p>The last update I recieved was on the 16th May 2017 and I have sent 2 emails since requesting for feedback with no response. That is blatant disrespect.</p> <p>I work in customer service and that is not how we conduct business regardless if it is customer service department or not , this gives the entire FSP a bad name.</p> <p> </p> <p>According to the fais legistlation an authorised fsp is to keep records of financial agreements and advice given to clients for 5 years, and it should be presented upon request. If the fsp uses a 3rd party storage company the fsp is still responsible for the record keeping.</p> <p>I am acting withing my legal rights as a consumer and would like this matter attended to with urgency.</p> <p>I will resort to drastic measures if need be.</p> <p> </p> <p> </p> <p> </p> <p> </p>