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Thomas M

1 reviews | Active since Nov 2017

30 May 2024, 09:07

CellC = zero customer service!!!!

CellC has no, nada, zilch customer service. For several weeks I have been trying to make contact with somebody to change my banking details -- don't even try phoning them or use their Facebook messenger service as they are also useless. They keep telling me that someone calling from 084 135 could not get hold of me -- no missed calls or messages have been recorded on my mobile!!!

ABSOLUTELY USELESS COMPANY!!!!!!!!!!!!!!!

0
Replies (5)
Cell C
Cell C's reply30 May 2024, 10:01
Official
Dear Thomas Meyer,

Thank you for reaching out and sharing your experience. 

We sincerely apologize for the frustration and inconvenience you've encountered while trying to update your banking details.  We assure you that we have made numerous attempts to reach you from 084 135, but it appears there has been a challenge to reach you.

 To resolve this matter as quickly as possible, please provide an alternate contact number if available. 

Regards,
Cell C | TN

Best regards,

TM
Thomas M's update30 May 2024, 14:21
Reviewer Update
You are talking absolute ******* as CellC are the only company telling me this. Why don't you try and call me from another number and not 084 135?????
Cell C
Cell C's reply30 May 2024, 15:29
Official
We have requested our Team to call you again.

Regards,
Cell C | TN

Best regards,

TM
Thomas M's update03 Jun 2024, 10:11
Reviewer Update
Hahaha what a joke!!!!
Cell C
Cell C's reply03 Jun 2024, 10:18
Official
Dear Thomas Meyer

Please accept our sincerest apologies as we follow up on this matter. 

Regards
Cell C | NT

Best regards,