CellC your incompetence and stupidity seems to have no borders

Nine days prior to the 25th of Feb 2024 I contacted Cell C and informed them that there was ***** on my bank account and that they should not submit the debit order. We were trying to prevent money going into or out of the account as my account was blocked due to the investigation. I was informed that this was noted on the Cell C database and that I can be assured no debit order will be submitted on the 25th of Feb 2024 and I can pay on the 1st of Mar 2024. On the 22nd of Feb 2024 I phoned them again to ensure that all is in place and that no debit order will be submitted. I was once again assured and was even told that it was clearly marked on the system on my previous discussion and no debit order will be submitted. I asked that should the debit order be submitted that it might be good idea to perhaps deposit the funds but was told no I should not do so and that I can pay the money on the 1st of March as agreed. Checking yesterday the debit order was submitted ignoring my request. Why is that companies like that mislead you and life on lies and go all the way to make it an effort to destroy pour credibility. I have three previous bad experience before with CellC and I have really gone all the way to ensure that anyone I am in contact with to refrain from using Cell C as a service provider.