CellC you are costing customers more than they budget

I have been buying daily allocated budles weekly from CellC for the past few months. Normally, my balance get allocated and I can see the data available when I dial *101# or *147#.

This week suddenly only my bonus data shows as part of the balance and to get the true data balance I have to dial customer care and listen to the balance.

This makes it extremely difficult to manage that I do not use my data and start eating into my airtime.

I would like to know from CellC why they are attempting to make it more difficult instead of simpler to manage data because the call centre simply refers you to *147# which also does not work as it should.

Can someone at CellC please fix this issue because you are costing your customers additional money in the **** that is airtime vs data costs and it is irritating your customers.

For my part, if this is not fixed, I will have no choice but to move to another service provider where I AM able to monitor my usage more effectively. No-one has the time to phone 147 mutiple times a day just to listen to a phlerora of options until one get to being able to hear your balance.