Cellc worst nightmare

I contacted an agent about the R200 for 100gb service and this was in December. The simcard was delivered and the guy asked for my ID copy and proof of address to RICA the simcard but I didn't have a hard copy of proof of address and told him I'll email it to him...I never got to email it to him but also when this conversation happened I asked him how will I know if the simcard is RICAd and he said I should wait for the cellc agent to call me. I waited and waited until January around the 11 plus minus that's when he called and I started using the simcard then.

They charged me 353 and enquired about this charge because I started using the simcard in Jan and they keep giving me runaround. The agent NZ on cellc Facebook page cannot give me an answer but to tell me the service was active from December. Nevermind I've never used this because I was told to wait for the agent to call me and the agent had already seen on his system that this card has not been used hence he called me in Jan. Why wait so long to call and why should I pay for services that I did not use? The agents cannot give me a valid reason but keep telling me the service was active from December. A smicard that has not even been RICAd. I asked the agent from Facebook page to give me the head office email address but he gives me his service manager's email address.

I don't recommend cellc at all after so many years since I used cellc I wanted to activate this bundles because they're cheaper but it just reminded me again why I left. Cellc I asked this NZ agent on Facebook page to deactivate this service as I'm nolonger interested. Take not and I will not be responsible for any charges after 30 days.