CELLC WORST NETWORK PROVIDER

POOR SERVICE!!! NO CUSTOMER SATISFACTION!!! CELLC IS THE WORST NETWORK PROVIDER!!! DONT DO IT AND SAVE YOURSELF THE TROUBLE!!!

Problem number

1. Sim swap The sim cards which are provided for customers are not durable enough. I use my Sims in different phones for work purposes after afew times of removing and inserting them they fail to work in all phones.

I cannot be paying the amount of +- R50 each time I need a new sim. Further more I requested a sim swap last week the otp failed to be sent to me therefore blocking me from doing a sim swap. The agent at the current time requested for me to be unblocked which was not done and today is Wednesday

2. I called in on the 24/02/2020 at 19:56 all calls are recorded the agent had advised me that the department had just closed at 19:55 but according to the set times they close at 20:00, I feel that because it's close to "home time" my call was not accepted which is totally unacceptable I wish to get records of that call and escalate that matter.

3. When I called the call centre the agents who assisted me have very poor service s****s and do not take their jobs seriously enough to follow up on customer issues

I can barley even hear the agent with all the screaming laughing and shouting in the background from other agents.

The standard of service provided is reducing at a rapid rate

4. When I called back AGAIN yesterday the agent I spoke to confirmed that I am still blocked from sim swap since last wee****

Again this agent sent an email to the department requesting for me to be unblocked and she had promised that by early this morning THEY WILL CALL ME BAC****

After calling them back AGAIN today explaining my hassles over and over again I find out that I am still blocked since last week!! this is unacceptable and I cannot continue being an unhappy customer of cellc.

I have 4 contracts with cellc and its clear that customer service and satisfaction is nothing important to cellc and their agents.

Therefore I would like to cancel all 4 contracts without a doubt of never taking a Contract with cellc again.

As well as informing my friends and family about the poor services provided by cellc.

Lastly I have to express myself and frustration for everyone to see that cellc is not the network provider to sign with and speaking from experience