CELLC - WORST EXPERIENCE OF MY LIFE WITH ANY COMPANY

My first, lady and worst experience with CellC I am going through a nightmare with CellC and would never recommend them to anyone I took out my first contract with them on Sep13, 2019 I was mislead by a consultant with the price. Within the 30 day period I cancelled the contract and was pro rata charge the allocation I received for September... the contract was cancelled telephonically before the 1st of Oct as they called me and told me that they listened to the recording and the consultant told me the deal was 499 for and iPhone8 yet there was no such deal and they can not do anything to assist me and I should return the phone and cancel the deal... they collected the phone from me on the 9th Oct ... and told me I will not be charged for the allocation I received in Oct it will just fall away ... a week later I call and they said I will only be charged for what I use in terms of the allocation I was then charged in Oct the full device fee 599 plus more for what I don’t know full charge of 605 I have been calling every week and a different consultant gives me a different explanation each time ... I have called and been transferred from billing to retentions to legal to customer care and all they do is give me an escalation reference and when they call no one can hear me they cut the call and immediately mark the escalation as complete without speaking to me ... I have been calling every week since Se*** to resolve this I reversed the initial charge as I was told I would only be charged for what I used I was then charged again on the 15 Nov for a cellphone I didn’t have and for benefits I didn’t use 605 AGAIN I CALLED AND SPOKE TO A GUY IN LEGAL for over 30 mins who then when didn’t know how to resolve my query I asked for a manager and he just transferred me through to DELIVERIES I then spoke to PAULINE in customer care who again escalated my issues gave me a reference number and said someone will call me by the end of the day INDEED someone called me BUT TO OFFER ME SOMETHING AND NOT TO RESOLVE MY QUERY That Indian lady said she is going to ask the guy who sold me the contract to call me I HAVE YET TO RECEIVE A CALL UNTIL TODAY ONLY TO FIND MY LINE IS SUSPENDED AND I CAN NOT MAKE OUTGOING CALLS I NEED TO PORT OVER TO TELKOM BUT MY PORT WONT EVEN GO THROUGH BECAUSE CELL C IS HOLDING MY NUMBER I AM TIRED OF CELLC I REVERSED THAT CHARGE SECOND CHARGE AS WELL BECAUSE NO ONE AT CELL CAN EXPLAIN WHY THEY ARE CHARGE ME FOR A CONTRACT I CANCELLED IN THE FIRST 2 weeks FOR A PHONE I DID NOT HAVE FOR LONGER THAN 2 WEEKS AND FOR BENEFITS I HARDLY USED AND I WAS TOLD WOULD FALL AWAY ALL I ASKED CELLC WAS TO SEND ME A INVOICE ONLY FOR THE BENEFITS I USED IN OCT19 WHICH 2GB DATA 500 sms and 120 minutes CAN NOT BE R605 they blatantly ****** me and I’m so sick of waiting for CellC to resolve my query I am writing to the ombudsman today