PL
PETER L

1 reviews | Active since Sept 2022

31 Jan 2023, 08:22

CELLC WORST EVER

I have to keep me Calm to right this review. Anyway, Unfortunately I am still a CellC client until end of February 2023 . I am a client from 2017, CellC is Debiting me every month on my Cellc and Fibre. My Fibre contract has come to an end after many years ( end Nov 2022 ). Cellc contact me and told me I still have to pay for the router, I have agree to pay the R 930.I received a call from SSDA first week of Jan 2023 that Cellc Handed me Over to SSDA, I was quite surprise, what I understand if someone is been handed over it means the account was not been paid for 2 or 3 months. I am still currently paying for my cell phone contract every month ( R 709 ). So I have paid the money to SSDA , was R 930, but I it went up to R 1120. I paid on 24th Jan 2023, now they keep on phoning me to say when will I make payment. Every time its a different person. They Now say I must contact CellC to give them the reference number to let them know I have paid. Now this is the Thing, I try to get in contact with CellC for weeks, I always get this automatic email to say"Thank you for contacting CellC. Then a Day after you get an email to say "We are happy to report that your service request.... has been Closes. ***... Is This CELLC, You ARE THE WORST CELL PHONE COMPANY IN SOUTH AFRICA . I am So ****ED OFF >

0
Replies (2)
Cell C
Cell C's reply31 Jan 2023, 09:05
Official
Dear Peter 
Thank you for contacting Cell C regarding your Cell C account.  
 
Please receive our apologies for the unpleasant experience received thus far,

The matter has been escalated to our team, please expect a call from us to assist.  Regards
 ^MN
PL
PETER L's update01 Feb 2023, 14:09
Reviewer Update
Hi , CellC phone me today to ask about the payment. CellC told me I must contact SSDA to ask if they have received payment, then I must tell them to send money to CellC. I just Phone SSDA, a Lady answer the phone, I give her my details< I then ask her if you have received my payment that I paid on 24th Jan 2023 - Tuesday 06h55am . She told me Yes they Have received Payment but if can take 10 days before they transfer the money to CellC . They can't sent me a semi invoice that I have paid this money . I am a CellC client Still, If this money was debit as they debit my cell phone contract every month, there will be now issues What so Ever. YES I HAVE PAID SSDA, THEY HAVE THE MONEY FROM THE 24TH JAN 2023, BUT DID NOT TRANSFER OR PAY CELLC..