Cellc worst customer support?
Im not even going to hide it but i cant wait for the end of December 2017 to move away from cellc, they have lost all my trust in their network.
I opened a case on 24 Nov 2017 regarding the wrong data bundle that was loaded via Cellc 140 Call Centre.
After telling the support i live in an area where the cellc 3G data signal is weak and that i needed a roaming bundle to be able to use vodacom as a roaming network but instead he still loaded a "Non Roaming 50GB data bundle".
All i want is to be able to Roam on vodacom or for cellc to fix the signal and speed in my area but yet they wont.
I currently have 7 +/- cases on my number all pointing back to the one created on the 24th of Nov 2017.
You guys were fast to take R1099.00 for data but when it comes to the support i hae to wait 2 weeks and still nothing?
Helpful (0)
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Replies (4)
Cell C's replyOfficial
07 Dec 2017, 07:50We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Dec 2017, 07:50
Official
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
08 Dec 2017, 16:36So its been 2 days since i posted this on Hello Peter, i would just like to say THANK YOU to the cell c team that helped and went out of their way to sort this!!! after the support i got the past 2 days i will be happy to refer anyone to cellc!!
You guys really did an amazing job and cellc needs more people like you!!!
A BIG THANK YOU TO Obree that helped me!! really this guy is amazing!
's update08 Dec 2017, 16:36
Reviewer Update
So its been 2 days since i posted this on Hello Peter, i would just like to say THANK YOU to the cell c team that helped and went out of their way to sort this!!! after the support i got the past 2 days i will be happy to refer anyone to cellc!!
You guys really did an amazing job and cellc needs more people like you!!!
A BIG THANK YOU TO Obree that helped me!! really this guy is amazing!
's updateReviewer Update
08 Dec 2017, 16:38Correction!!!
Aubrey Hlabangwani @ Networks this guy needs a raise! Without him non of this would of been sorted!! :D :D
's update08 Dec 2017, 16:38
Reviewer Update
Correction!!!
Aubrey Hlabangwani @ Networks this guy needs a raise! Without him non of this would of been sorted!! :D :D
Cell C's replyOfficial
11 Dec 2017, 15:59Thumbs up to Aubrey for the awesome service!
Have a lovely day further.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Dec 2017, 15:59
Official
Thumbs up to Aubrey for the awesome service!
Have a lovely day further.
Regards
Cell C | PN
Best regards,