AJ
Ally J
1 reviews | Active since Jul 2018
15 Jul 2021, 11:28
CellC will not remove an adverse even after settling the account!!!!
CellC handed my account over to Nimble Pay. This account was then settled in March with the promise to remove my adverse within 21 working days. Its now 3 whole months later and I am still unable to get this adverse removed against my credit record. What can I do to get this escalated.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
15 Jul 2021, 13:15Hi Ally Joseph
Thank you for contacting Cell C.
Had you received any documentation from the Nimble Group regarding the settling of your account?
Regards
^MP
Thank you for contacting Cell C.
Had you received any documentation from the Nimble Group regarding the settling of your account?
Regards
^MP
Cell C's reply15 Jul 2021, 13:15
Official
Hi Ally Joseph
Thank you for contacting Cell C.
Had you received any documentation from the Nimble Group regarding the settling of your account?
Regards
^MP
Thank you for contacting Cell C.
Had you received any documentation from the Nimble Group regarding the settling of your account?
Regards
^MP
AJ
Ally J's updateReviewer Update
15 Jul 2021, 13:19Yes I have received a settlement letter from Nimble Pay on the 29 March 2021.
AJ
Ally J's update15 Jul 2021, 13:19
Reviewer Update
Yes I have received a settlement letter from Nimble Pay on the 29 March 2021.
AJ
Ally J's updateReviewer Update
15 Jul 2021, 14:52I have just forwarded it.
AJ
Ally J's update15 Jul 2021, 14:52
Reviewer Update
I have just forwarded it.
AJ
Ally J's updateReviewer Update
17 Jul 2021, 11:52I am yet to receive a reply 2 days later and still no reply. I have forwarded the documents as you have requested. You have not made contact since. I am now insisting this matter is escalated. I have also referred this case to the ombudsman. CellC logged this adverse, harrassed for the settlement of the account now its a struggle. Why cant people just do what they supposed to do. Their job!
AJ
Ally J's update17 Jul 2021, 11:52
Reviewer Update
I am yet to receive a reply 2 days later and still no reply. I have forwarded the documents as you have requested. You have not made contact since. I am now insisting this matter is escalated. I have also referred this case to the ombudsman. CellC logged this adverse, harrassed for the settlement of the account now its a struggle. Why cant people just do what they supposed to do. Their job!