cellc why don't you value your word and customers

A year ago I signed a contract for Blackberry 9320 & I remember very clearly that I took insurance with the phone cos I have been ****** twice last year so I made sure I would have back up if I get insurance. on the 14th of jJune 2015 I got ****** in town. So long story short... After wasting my airtime money time and feeling upset all day I was just told by one of the call centre operators that I was neveeinsured. I don't get it. I did all the documentation with cell c I blacklisted it I got the case number and they wrote down for me that I can buy a. Phone to the value of R1300. Or if I would like to pay in I can but I mst also pay an excess fee.she said wait max 48hrs and then when I have the message from the insurance companie I must take it to the lady again. I eventually called them they said I never had insurance so here I am sitting with no phone and no sim card yet I I am still paying R240 per month. My name is messed up at standard bank from double debits for no reason. They are all unfriendly and unwilling to help me. I was given a number. If this is not rectified today I want to cancel my contract. I will have to make sure the world knows so that they won't b deceived2.