CV
Clive V
1 reviews | Active since Mar 2009
29 Aug 2026, 11:19
CellC where do I go from here?
Every time I try to log into my account on CellC I am told that I do not have an account. I then go onto register and it tells me I do have an account. I've been trying this for a number of days now and unfortunately the contact centre cannot help me. This started about two weeks ago, before then I had no problem. I have tried uninstalling and reinstalling however it makes no difference.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
29 Aug 2026, 11:32Dear Clive,
thank you for bringing this to our attention, and we sincerely apologize for the frustration this has caused.
We understand how concerning it is to receive a message that no account exists when trying to log in, while the registration process indicates that an account is already registered.
We appreciate that you've already tried troubleshooting by uninstalling and reinstalling the app.
To help us investigate this further, please send us a private message with:
The cellphone number linked to the account
The email address used for registration (if applicable)
Screenshots of the error messages you receive when logging in and when attempting to register
Once we receive these details, we'll escalate the matter to the relevant team for further investigation.
Regards
Cell C | SN
thank you for bringing this to our attention, and we sincerely apologize for the frustration this has caused.
We understand how concerning it is to receive a message that no account exists when trying to log in, while the registration process indicates that an account is already registered.
We appreciate that you've already tried troubleshooting by uninstalling and reinstalling the app.
To help us investigate this further, please send us a private message with:
The cellphone number linked to the account
The email address used for registration (if applicable)
Screenshots of the error messages you receive when logging in and when attempting to register
Once we receive these details, we'll escalate the matter to the relevant team for further investigation.
Regards
Cell C | SN
Best regards,
Cell C's reply29 Aug 2026, 11:32
Official
Dear Clive,
thank you for bringing this to our attention, and we sincerely apologize for the frustration this has caused.
We understand how concerning it is to receive a message that no account exists when trying to log in, while the registration process indicates that an account is already registered.
We appreciate that you've already tried troubleshooting by uninstalling and reinstalling the app.
To help us investigate this further, please send us a private message with:
The cellphone number linked to the account
The email address used for registration (if applicable)
Screenshots of the error messages you receive when logging in and when attempting to register
Once we receive these details, we'll escalate the matter to the relevant team for further investigation.
Regards
Cell C | SN
thank you for bringing this to our attention, and we sincerely apologize for the frustration this has caused.
We understand how concerning it is to receive a message that no account exists when trying to log in, while the registration process indicates that an account is already registered.
We appreciate that you've already tried troubleshooting by uninstalling and reinstalling the app.
To help us investigate this further, please send us a private message with:
The cellphone number linked to the account
The email address used for registration (if applicable)
Screenshots of the error messages you receive when logging in and when attempting to register
Once we receive these details, we'll escalate the matter to the relevant team for further investigation.
Regards
Cell C | SN
Best regards,
Cell C's replyOfficial
29 Aug 2026, 11:32Dear Clive Varejes,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the login and registration issues you have been experiencing.
We understand how concerning it can be to be unable to access your account, especially after multiple attempts and troubleshooting steps. We would like to investigate this matter further with our technical team.
Your request has been referred to the relevant team, and we will be in touch to assist you further.
Kind regards,
Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the login and registration issues you have been experiencing.
We understand how concerning it can be to be unable to access your account, especially after multiple attempts and troubleshooting steps. We would like to investigate this matter further with our technical team.
Your request has been referred to the relevant team, and we will be in touch to assist you further.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply29 Aug 2026, 11:32
Official
Dear Clive Varejes,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the login and registration issues you have been experiencing.
We understand how concerning it can be to be unable to access your account, especially after multiple attempts and troubleshooting steps. We would like to investigate this matter further with our technical team.
Your request has been referred to the relevant team, and we will be in touch to assist you further.
Kind regards,
Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the login and registration issues you have been experiencing.
We understand how concerning it can be to be unable to access your account, especially after multiple attempts and troubleshooting steps. We would like to investigate this matter further with our technical team.
Your request has been referred to the relevant team, and we will be in touch to assist you further.
Kind regards,
Cell C | TM
Best regards,
Cell C's replyOfficial
31 Aug 2026, 15:29Dear Clive Varejes,
As per the communication, this matter has been escalated to the relevant team for further assistance. You will be provided with feedback as soon as it becomes available.
Regards,
Cell C | PN
As per the communication, this matter has been escalated to the relevant team for further assistance. You will be provided with feedback as soon as it becomes available.
Regards,
Cell C | PN
Best regards,
Cell C's reply31 Aug 2026, 15:29
Official
Dear Clive Varejes,
As per the communication, this matter has been escalated to the relevant team for further assistance. You will be provided with feedback as soon as it becomes available.
Regards,
Cell C | PN
As per the communication, this matter has been escalated to the relevant team for further assistance. You will be provided with feedback as soon as it becomes available.
Regards,
Cell C | PN
Best regards,
Cell C's replyOfficial
03 Sept 2026, 16:08Dear Clive Varejes,
Kindly note that a follow up request for an update has been sent, feedback will be provided once available. We value your patience and are committed to resolving this matter.
Regards,
Cell C | PN
Kindly note that a follow up request for an update has been sent, feedback will be provided once available. We value your patience and are committed to resolving this matter.
Regards,
Cell C | PN
Best regards,
Cell C's reply03 Sept 2026, 16:08
Official
Dear Clive Varejes,
Kindly note that a follow up request for an update has been sent, feedback will be provided once available. We value your patience and are committed to resolving this matter.
Regards,
Cell C | PN
Kindly note that a follow up request for an update has been sent, feedback will be provided once available. We value your patience and are committed to resolving this matter.
Regards,
Cell C | PN
Best regards,
Cell C's replyOfficial
07 Sept 2026, 14:06Dear Clive Varejes,
As per the feedback received, you confirmed that the issue has been resolved. We hope you are satisfied with the outcome. Please continue monitoring the app and contact us should you experience any further issues. The case has now been closed.
Regards,
Cell C | PN
As per the feedback received, you confirmed that the issue has been resolved. We hope you are satisfied with the outcome. Please continue monitoring the app and contact us should you experience any further issues. The case has now been closed.
Regards,
Cell C | PN
Best regards,
Cell C's reply07 Sept 2026, 14:06
Official
Dear Clive Varejes,
As per the feedback received, you confirmed that the issue has been resolved. We hope you are satisfied with the outcome. Please continue monitoring the app and contact us should you experience any further issues. The case has now been closed.
Regards,
Cell C | PN
As per the feedback received, you confirmed that the issue has been resolved. We hope you are satisfied with the outcome. Please continue monitoring the app and contact us should you experience any further issues. The case has now been closed.
Regards,
Cell C | PN
Best regards,