lvdm
leon van der merwe

1 reviews | Active since Apr 2013

17 Nov 2023, 07:05

cellc what a circus and joke

I recently purchase a laptop from Cellc and after a week phoning various institutions to find out where is the location of the laptop I discovered it was never shipped and Cellc never instructed the courier to collect and deliver. Another week passed and I phone then again and only then after an argument with them the shipped it via a courier to me. When I received the laptop I discovered that it is not functioning and was broken. I contact cellc to find out where the laptop is as it was collected from me by the courier and was returned for repairs. After two days I made a number of calls to find out where the laptop is but could not trace it. The address given to me where it was delivered to by RAM I could also not find either. Cellc was reluctant to assist me in this regard This laptop disappeared was never found until today no one knows what has happed to it

I contacted cellc who advised me to cancel the contract return it which I did. Then I got a surprise last night as Cellc served them the right not only to initiate a debit order against my account on the 15th which was not the agreement as the date was scheduled for the 25th. A further surprise is that Cellc initiated another debit order for the 25th as well which they included into my other account. When contacting Cell c I was told they have the right to change a debit order date when it suits them. What a circus I will never make use of Cell c again and have advise other people to refrain from using Cellc

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Replies (2)
Cell C
Cell C's reply17 Nov 2023, 07:34
Official
Dear Leon van der Merwe

Thank you for getting in touch.

We apologize for the unpleasant experience and the inconvenience caused.

Please private reply to us with any case reference number that you have so that we can follow up on and revert to you.

Regards
Cell C | TG
lvdm
leon van der merwe's update07 Dec 2023, 10:06
Reviewer Update
I have been in contact with your cancellation on numerous occasions assuring me the contract has been cancelled. Now I get another statement asking me to pay monies due. Phone again but the service was pathetic with no support. I have also been informed the contract was never cancelled and the laptop is nowhere to be found. I do not have the laptop in my possession and can proof that .I have now decide to place this on social media and will also refer this now to ICSAS and my lawyer to proceed with legal action. All of my experience will be shared on social media