1 reviews | Active since Apr 2013

13 Jun 2018, 08:09

CellC weakest service of all time

Item: Cell C
Rating: 1
Author: Carl M

Cellc keeps cutting off my contract cellphone. They keep telling us we have an outstanding balance. On the 1st June we phoned and was told there was R380 still outstanding. This was paid immediately and the cellphone lines were turned on again. A few days later kept getting calls saying the account was in arrears by R179. The proof of payment has been emailed to them 3 times already. but the lines keep getting cut off. It's now the 13th June and seems like they just refuse to accredit my payment to my account? Ridiculous!!

Helpful (0)

Replies (5)

Cell C's replyOfficial

13 Jun 2018, 08:25

Good morning Carl

We will ensure that this matter is sorted. Apologies for the poor service.

A team member will contact you and assist.

Regards

Cell C | PN

Cell C's reply13 Jun 2018, 08:25

Official

Good morning Carl

We will ensure that this matter is sorted. Apologies for the poor service.

A team member will contact you and assist.

Regards

Cell C | PN

Carl M's updateReviewer Update

13 Jun 2018, 20:30

So I received a call tonight to clarify the matter. I was told by the CellC employee that the email address: proofofpayments@cellc does not work anymore? How can this be possible if this is the address they keep giving? How can my payment paid on the 1st May show but payments on the 25 May and 1st June not show and "dussapear" even though it was paid from the same account to the same account with the same reference number. They are *****ing my money and their attempt to follow up on my query was poor!

Carl M's update13 Jun 2018, 20:30

Reviewer Update

Cell C's replyOfficial

14 Jun 2018, 14:03

Yesterday we requested a consultant to contact you and assist with this matter, however, you advised the consultant that you were going to contact customer care for assistance later, after work.

Please allow us to assist and well ensure that a solution is provided.

Regards

Cell C | PN

Cell C's reply14 Jun 2018, 14:03

Official

Yesterday we requested a consultant to contact you and assist with this matter, however, you advised the consultant that you were going to contact customer care for assistance later, after work.

Please allow us to assist and well ensure that a solution is provided.

Regards

Cell C | PN

Carl M's updateReviewer Update

14 Jun 2018, 17:09

As stated in my previous comment, customer care WAS contacted but still no solution. Your above comment does not contribute to a positive solution.

Carl M's update14 Jun 2018, 17:09

Reviewer Update

As stated in my previous comment, customer care WAS contacted but still no solution. Your above comment does not contribute to a positive solution.

Cell C's replyOfficial

15 Jun 2018, 14:56

Kindly respond to the email sent by Lungile for assistance.

Regards

Cell C | PN

Cell C's reply15 Jun 2018, 14:56

Official

Kindly respond to the email sent by Lungile for assistance.

Regards

Cell C | PN