MG
Matthew G
1 reviews | Active since Dec 2013
13 Apr 2022, 10:14
CellC want me to buy airtime, while I have a contract with 1000's of free minutes.
I've been trying to contact the medical aid for an important authorisation. I used the number provided to me--it's an 0860 number. When I dial the number from my phone CellC provides the following message "The number you have dialed DOES NOT exist". It's the same for all 0860 numbers... So I called CellC and they say I must BUY AIRTIME to call those numbers!?!
***! I pay for a contract and now you tell me, if I want to make a phone call then I must more airtime. That's the most ridiculous contract. It hasn't been like that in the past, and this change in contract wasn't communicated to.
This is an absolute joke. Fix my line so I can make those calls. The only way to handle this is take it to an Ombudsmans or Consumer tribunal. Companies are way out of line asking for more money outside of the contract fees. This is an absolute joke. They can't even get the message right. Another South African company being led by ***********, unqualified *****s.
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Replies (8)0
Replies (8)MG
Matthew G's updateReviewer Update
13 Apr 2022, 13:06Yes, but I have a CellC service for years. This has NEVER been the case, I've always been able to make these calls, now I can't. So there's an UNEXPECTED change to the service you have offered. That's a violation of the consumer protection act. Why the sudden change?
Please ensure my line is clear to make these calls, otherwise I'll will have to escalate the matter to the consumer commission.
Please ensure my line is clear to make these calls, otherwise I'll will have to escalate the matter to the consumer commission.
MG
Matthew G's update13 Apr 2022, 13:06
Reviewer Update
Yes, but I have a CellC service for years. This has NEVER been the case, I've always been able to make these calls, now I can't. So there's an UNEXPECTED change to the service you have offered. That's a violation of the consumer protection act. Why the sudden change?
Please ensure my line is clear to make these calls, otherwise I'll will have to escalate the matter to the consumer commission.
Please ensure my line is clear to make these calls, otherwise I'll will have to escalate the matter to the consumer commission.
MG
Matthew G's updateReviewer Update
13 Apr 2022, 13:10CellC, you're not going to carry on passing costs onto your clients. You pay for the network costs for these calls, or your just going to loose clients. As it is, CellC's reputation as a network provider is an absolute mess. Your trust-index is also terrible.
MG
Matthew G's update13 Apr 2022, 13:10
Reviewer Update
CellC, you're not going to carry on passing costs onto your clients. You pay for the network costs for these calls, or your just going to loose clients. As it is, CellC's reputation as a network provider is an absolute mess. Your trust-index is also terrible.
MG
Matthew G's updateReviewer Update
13 Apr 2022, 13:37I just phoned the contact center. Absolute disaster...
MG
Matthew G's update13 Apr 2022, 13:37
Reviewer Update
I just phoned the contact center. Absolute disaster...
MG
Matthew G's updateReviewer Update
13 Apr 2022, 14:0430mins on the phone to CellC, they refuse to transfer me through to cancellations. They say the information I provided is incorrect. My name, phone number, ID address are the still the same as they were when they authenticated me this morning... They say I must call back and go through the same process. Even sitting there s******ing and laughing in the background. It's a big joke to them...
MG
Matthew G's update13 Apr 2022, 14:04
Reviewer Update
30mins on the phone to CellC, they refuse to transfer me through to cancellations. They say the information I provided is incorrect. My name, phone number, ID address are the still the same as they were when they authenticated me this morning... They say I must call back and go through the same process. Even sitting there s******ing and laughing in the background. It's a big joke to them...
MG
Matthew G's updateReviewer Update
13 Apr 2022, 14:06It's clear they are not willing to communicate with me, they don't want to fix the contract.
MG
Matthew G's update13 Apr 2022, 14:06
Reviewer Update
It's clear they are not willing to communicate with me, they don't want to fix the contract.
Cell C's replyOfficial
13 Apr 2022, 14:40Our team will be in touch.
^MP
^MP
Cell C's reply13 Apr 2022, 14:40
Official
Our team will be in touch.
^MP
^MP
MG
Matthew G's updateReviewer Update
13 Apr 2022, 15:04What a horrible company! Their processes are absolute garbage! They don't give a damn about their customer base, they just want payments. Then they offer a garbage service where on can't even make calls. What's the point of the contract when the service provider can't offer the service.
MG
Matthew G's update13 Apr 2022, 15:04
Reviewer Update
What a horrible company! Their processes are absolute garbage! They don't give a damn about their customer base, they just want payments. Then they offer a garbage service where on can't even make calls. What's the point of the contract when the service provider can't offer the service.
MG
Matthew G's updateReviewer Update
29 Apr 2022, 12:33It's been close to two weeks now and CellC haven't fixed the issue (not surprising). Their staff are rude and arrogant. Apparently, I'm in the wrong and the only way to fix this is to pay them more money to make calls on a service that doesn't work.
I'm still calling numbers and being told: "The number you have dialed DOES NOT exist". This is not just (0800..., 0860... 087...) numbers, it happens even when I tried to phone ICASA to understand how to lodge a complaint against CellC (that's a 012 number by the way). So there isn't a working telephony service on this CellC contract, yet they want me to pay them... What's the point...
I've had to purchase a Telkom sim, so I can have a working telephony service. I can confirm, when using the Telkom network, I can make calls to the numbers that CellC is adamant don't exist. Also, the quality of the calls are so much better on Telkom's network
I consulted an attorney regarding this matter: it's a breach of contract on CellC's part because they can't offer a functional telephony service to their client which is actually part of the contract. I must purchase an additional sim to be able to have a telephony service. Due to the fact that CellC are in breach, they have had an opportunity to remedy the breach over a two week period, I have cancelled the direct debit, and I will be taking the matter to the industry regulator.
I'm still calling numbers and being told: "The number you have dialed DOES NOT exist". This is not just (0800..., 0860... 087...) numbers, it happens even when I tried to phone ICASA to understand how to lodge a complaint against CellC (that's a 012 number by the way). So there isn't a working telephony service on this CellC contract, yet they want me to pay them... What's the point...
I've had to purchase a Telkom sim, so I can have a working telephony service. I can confirm, when using the Telkom network, I can make calls to the numbers that CellC is adamant don't exist. Also, the quality of the calls are so much better on Telkom's network
I consulted an attorney regarding this matter: it's a breach of contract on CellC's part because they can't offer a functional telephony service to their client which is actually part of the contract. I must purchase an additional sim to be able to have a telephony service. Due to the fact that CellC are in breach, they have had an opportunity to remedy the breach over a two week period, I have cancelled the direct debit, and I will be taking the matter to the industry regulator.
MG
Matthew G's update29 Apr 2022, 12:33
Reviewer Update
It's been close to two weeks now and CellC haven't fixed the issue (not surprising). Their staff are rude and arrogant. Apparently, I'm in the wrong and the only way to fix this is to pay them more money to make calls on a service that doesn't work.
I'm still calling numbers and being told: "The number you have dialed DOES NOT exist". This is not just (0800..., 0860... 087...) numbers, it happens even when I tried to phone ICASA to understand how to lodge a complaint against CellC (that's a 012 number by the way). So there isn't a working telephony service on this CellC contract, yet they want me to pay them... What's the point...
I've had to purchase a Telkom sim, so I can have a working telephony service. I can confirm, when using the Telkom network, I can make calls to the numbers that CellC is adamant don't exist. Also, the quality of the calls are so much better on Telkom's network
I consulted an attorney regarding this matter: it's a breach of contract on CellC's part because they can't offer a functional telephony service to their client which is actually part of the contract. I must purchase an additional sim to be able to have a telephony service. Due to the fact that CellC are in breach, they have had an opportunity to remedy the breach over a two week period, I have cancelled the direct debit, and I will be taking the matter to the industry regulator.
I'm still calling numbers and being told: "The number you have dialed DOES NOT exist". This is not just (0800..., 0860... 087...) numbers, it happens even when I tried to phone ICASA to understand how to lodge a complaint against CellC (that's a 012 number by the way). So there isn't a working telephony service on this CellC contract, yet they want me to pay them... What's the point...
I've had to purchase a Telkom sim, so I can have a working telephony service. I can confirm, when using the Telkom network, I can make calls to the numbers that CellC is adamant don't exist. Also, the quality of the calls are so much better on Telkom's network
I consulted an attorney regarding this matter: it's a breach of contract on CellC's part because they can't offer a functional telephony service to their client which is actually part of the contract. I must purchase an additional sim to be able to have a telephony service. Due to the fact that CellC are in breach, they have had an opportunity to remedy the breach over a two week period, I have cancelled the direct debit, and I will be taking the matter to the industry regulator.