CellC very disappointing

Good Day. on the 9th Aug 14 i bought airtime value of R14 via cellphone banking i get notification transaction successful but balance 0.00 assuming that there might be a delay n i had an emergncy call to do. i than opt for cell c emergency airtime. i take R25. it says succesful yet balance remain on 0.00 i call customer service and get told there is an issue with internet and cellphone banking. 10th 11th no airtime. i call cell c on the 10th get told issue still on going no turn around time. on the 11th i call again get told issue resolve agents says doenst know why i never received my airtime but what he/she will do will log a case.turn around 48hours. call cells after turn around time agent doesnt sound confidence and doeant know what to say and advise no case was logged. but everybody got their airtime. iask for a manager i stay on hold very long and agent advses he is transfrrring me. call cut. call again call cuts again. when calling again following day and askibg for a manager. agent advises his supervisor states there is callers isbthe qieue he as an agent has to go available but aupervisor will give aring none of that happens. anyway as angry i am i decide just to let it